Process & Quality Engineer - Permanent Contract - Bascharage

Join Sales-Lentz and Contribute to the Future of Mobility in Luxembourg!

Sales-Lentz, Luxembourg’s leading bus company and a pioneer in sustainable mobility solutions, is seeking a proactive and detail-oriented Process & Quality Engineer to support our public sector client relationships and contribute to the growth of our business. This role is ideal for someone who thrives in a fast-paced environment, enjoys analyzing data, and is passionate about delivering exceptional service to clients.

As a Process & Quality Engineer, you will play a key role in improving customer service quality, designing processes, supporting the response to calls for tenders, and analyzing market trends to identify opportunities. You will work closely with senior account managers and internal teams to ensure the successful delivery of mobility solutions to Luxembourgish communes and other public sector clients.

Your Role and Impact:

• Analyze existing operational processes, identify and deploy improvement opportunities 

• Manage continuous improvement projects to increase efficiency, reduce costs and improve customer satisfaction in line with the strategy defined by the board 

• In collaboration with operational teams, analyze process deviations, define root causes and set up sustainable solutions

• In collaboration with Key Account Manager, manage public sector clients needs and operational constraints and make sure addressing any issues promptly.

• Participate to customer complaints handling. 

• Monitor and report on client performance metrics, prepare quality reportings, providing insights and recommendations to key account managers and leadership.

• Manage the entire process of submission to calls for tenders, from documentation to calculation, ensuring deadlines are met and submissions are accurate and competitive.

• Translate customer needs into operational criterias and processes. Check by internal audit. 

• Collaborate with internal teams, including operations, finance, and marketing, to ensure seamless service delivery and client satisfaction. 

• Support profitability analysis with Finance and participate to create appropriate action plans

• Assist in the development of client-specific strategies and proposals, ensuring they align with both client needs and company objectives.

Who You Are:

• You have an Engineer diploma and 3+ years experience

• You are highly organized and detail-oriented, with the ability to manage multiple tasks and meet tight deadlines.

• You possess strong analytical skills and enjoy working with data to identify trends and opportunities. Lean Six Sigma knowledge is an asset. 

• You are a proactive problem-solver, capable of addressing client concerns and collaborating with internal teams to find solutions.

• You have excellent communication (verbal and written) and interpersonal skills, with the ability to build trust and rapport with clients and colleagues.

• You are fluent in French, and English, enabling you to communicate effectively with a diverse range of stakeholders. Luxembourgish and German are asset. 

• You have experience in project management. 

Why Join Sales-Lentz?

• Be part of a forward-thinking company that is shaping the future of mobility in Luxembourg.

• Work in a collaborative and supportive environment where your contributions are valued.

• Gain exposure to a wide range of clients and projects, with opportunities for professional growth.

• Enjoy a flexible work environment with opportunities for remote work when needed.

About Sales-Lentz:

Sales-Lentz is Luxembourg’s leading bus company, providing innovative and sustainable mobility solutions to a diverse range of clients. Our public sector partnerships are a cornerstone of our business, and we are committed to delivering reliable, efficient, and environmentally friendly services to Luxembourgish communes and government entities.

Ready to Contribute?

If you are a proactive and analytical professional with a passion for client service and mobility solutions, we invite you to apply for this exciting opportunity. Join us at Sales-Lentz and play a key role in delivering exceptional service to our public sector clients.