Customer Service Representative M/F

CUSTOMER SERVICE REPRESENTATIVE (Pommerloch)

We are looking to reinforce the Customer Service department of our customer, playing a pivotal role within the company. As Customer Service Representative, you are the central point of contact for internal and external customers in one or more business units and/or customer groups.

Working closely with Sales, Supply Chain and Logistics, you strive to increase customer

satisfaction by providing excellent service, proactive communication, solution generation for

questions and complaints, and a can-do attitude.

This role allows to take up new challenges every day, while working with a high level of

autonomy.

YOUR MISSION

Collaborate with external and internal customers and coordinate with other departments

such as Sales, Supply Chain and Logistics in order to generate solutions to questions

and complaints of all sorts (among others: quotations, invoicing, master data, quality)

Manage a portfolio of customers, for which you will be the main contact point. You report

and contribute to solutions for possible problems and complaints to assure a high

customer satisfaction.

Manage incoming customer orders:

- Request and confirm delivery dates and keep track of customer specific

expectations

- Keep the customer informed of production, planning & shipping

- Consult with the production plants to get information about the supply status

- Organize special logistic services for the customers like consignment stocks

- Provide necessary Technical, Safety, and Export documentation.

Support actively the Sales organization for prospection of new customers and for

opportunity detection with existing customers:

- Update of customer master data

- Maintain price lists and prepare price quotations

Job Code – Insert applicable information

- Check in on customers on submitted offers, and keep track of success rates

WHAT WE’RE LOOKING FOR

Above all, you have a customer-centric mindset, and you live the below 6 key values:

1. Accountability: you take responsibility and keep promises

2. Authenticity: in customer contacts, nothing beats being real

3. Respect: you listen actively and respect your customers’ time

4. Optimism: you see solutions, not problems. You use positive language

5. Appreciation: you show customers how much we appreciate their loyalty

6. Communication: you communicate easily, professionally and regularly with your

client portfolio

Quick learner

Proactive mindset

Stress resistant and excellent communication skills (verbal and written)

Strong analytical and problem solving skills

Able to set priorities and to work in a structured way, with a high level of autonomy

Team player and flexible

Attention to detail

An advanced level in English is mandatory; any other European language is highly

valued

Bachelor degree in an administrative, commercial or logistics orientation

Experience with SAP is a plus

Min qualified salary

You can call us for more information 00352-26952881 or send your cv at  wiltz@randstad.lu